The following is a true story. Names have been changed to protect the innocent.
John was the owner of a startup and had been a client for a couple of weeks. In one of our initial calls, he and I had a conversation about his new website project.
“Chris,” he said, “I was looking over some sites this past weekend and found one I really love. As soon as it loads, there’s some animation at the top. Then near the middle, there’s a high-resolution image of a mountain range. The words THINK BIG are in huge, bold letters. I want mine to look like that.”
I appreciated that John was making an effort to develop some ideas for his new website design. But I thought there was something else we needed to discuss first.
Do you want to design a small business website that generates engagement with your brand?
Whether you want to redesign a website or create a new one, the first question you should ask before you start is:
What do you want your website to accomplish?
Many business owners focus on a website’s design but forget what it is supposed to do.
That means it should:
- Grab attention
- Engage visitors and is simple to follow
- Tell them in clear language how your business can help them
- Prompt them to take a step toward becoming a customer
There are many factors to consider that go beyond graphics and video. First, your primary aim should guide design. There are some exceptions, but the main goal is to generate more leads and sales.
Before I get into designs details, I would like to share some mistakes you want to avoid at all costs.
Website Design Mistakes
Some industries use websites as a resource for technical information. Manufacturing or engineering are examples of these. But for most of us, our website should support our brand and increase revenue.
In the past, entrepreneurs and company owners need more technical knowledge to design a small business website than they do today. Now, tools are available that make site design possible for almost anyone. These tools are great for the do-it-yourself-er or company owner on a budget who wants a business website.
Unfortunately, this has also led to a plague of bad websites.
Think about it. Not everyone who can use a hammer is a professional carpenter. The same principle applies to website design. You must not only know how to use the tools but must also have design skills.
Knowing what not to do can be as important as knowing what to do right. Here are ten common errors many DIYers make when they design a small business website.
Design Mistake #1: They design the site from the business’s point of view, not the visitor’s. Design perspective is by far the most critical error businesses make with their website. Even professional designers sometimes get this one wrong. If your website focuses more on how great your business is, you need to revise it immediately.
Instead, start by stating the problem you solve and present a summary of your solution. Again, this should be on the home page.
Design Mistake #2: Not designing with mobile devices in mind. As I write this, about half of all website visitors use their mobile devices to view websites. Yet, many DIY websites aren’t designed to accommodate both. Screen sizes vary. It would be best if you considered how the site would look and function on different devices.
Design Mistake #3: Not optimizing for site speed. Images and videos can slow down a website’s load speed. They and should be condensed (or compressed) to decrease the load time. As it stands today, the ideal load time is around 2-5 seconds. Longer loads can hinder your site’s performance. In addition, images that aren’t compressed and sized to fit will look blurry and unprofessional.
Design Mistake #4: Terrible Typography. The fonts you choose can make or break your brand design. Website fonts should be the same ones used in all your brand communication. Fonts that aren’t designed for body text will be difficult to read. Even fonts that are legible at large sizes may not be suitable for smaller screens.
RELATED ARTICLE: Find out how to choose great brand fonts.
Design Mistake #5: Poor spacing and formatting. Characters per line, the space between lines, and the width of columns and rows is vital for a great design. People will find it hard to follow if lines are not easy to read or grouped to make the content flow.
Design Mistake #6: Your content isn’t clear and concise. The moment visitors land on your site, they should see how you can help them. Their ability to find what they are looking for increases the chances of engagement or conversion.
Your content should get straight to the point, or you risk losing the visitor’s attention. Make context scannable by separating it into small sections. Use bulleted lists and one-liners to hold their attention.
Design Mistake #7: Poor site navigation. If visitors struggle to find their way around your site, they will be gone in a flash if it isn’t apparent. Make sure links and clickable images are easy to see and take them to relevant pages within your site.
Poor navigation is such a big problem that books have been written on it.
Design Mistake #8: Bad images. Image quality is a tell-tale sign of professionalism. Images that aren’t relevant to your content will undermine the brand-building process. They should be sharp, unique, and align with your brand identity.
Design Mistake #9: Inaccurate or missing metadata. Titles and descriptions should be relevant and help boost your SEO power. It is essential to capitalize on every opportunity to get organic traffic.
Design a Small Business Website That Builds Your Brand
What Do You Want It to Do?
I mentioned this one earlier, but let’s take a deeper look.
Do you have an e-commerce business? Do you offer complex consulting? Whatever it is, you must consider it before you create your site. Write down everything you want your visitors to do or take away from your site when they come to it.
In the section above, I mentioned that the optimal website load time is around two seconds. So, you must think of the most critical point you want to make and say it first because you don’t have long to communicate your value.
The best location is in the top half of the page (also referred to as “above the fold”).
List the functions your site will perform. Then, choose a website platform solution that has the capability you need. Also, plan for later expansion. Many businesses have been forced to redesign their site because they didn’t prepare.
If you want to accept payments, offer courses, or extra resources, be sure your platform can handle it.
Choosing a Domain Name (URL)
Your domain name is the part that follows www. Select something that makes sense for your business and aligns with your brand. It should be easy for your customers to remember.
Stay away from uniquely spelled words (i.e., “ezy” instead of easy). Likewise, steer clear of abbreviations, numbers, or hyphenated words unless it adds value to do so.
Once you have settled on a name, make sure it is available. You can do this by searching Google or a domain provider like GoDaddy or NameCheap. The website platform you use will have a way to search for this as well.
While .com is still the most popular, other top-level domains (TLD) are widely accepted. Some of these are .co and .biz.
Who Will Host?
A host maintains the server where all your website data is stored for public access. Choosing a host can be a tough decision if you don’t know much about server capabilities.
Hosts have various service levels, which means that the amount of content and speed of delivery vary. So again, consider the needs you have now and what you will need later. I speak from experience when I tell you it isn’t easy switching hosts.
So, which hosting company should you choose?
With the number of options on the market today, choosing a web host can be incredibly overwhelming. Our friends at Crazy Egg took the guesswork out of finding the best option for your site. You can learn more about their methodology here.
Hostinger: Best Web Hosting for Most
Hostinger is ridiculously affordable but doesn’t feel like cheap hosting. They give you everything you need to launch your website fast. They do lack a few premier features but don’t sacrifice essentials or quality where it counts.
SiteGround: Best Hosting for Keeping Uptime Above 99.99%
SiteGround flaunts the most reliable servers in web hosting. They destroyed the competition. But, they are not cheap. If you want reliability and can afford higher than rock-bottom pricing, SiteGround is an excellent choice.
HostGator: Best Web Hosting for Scaling Your Small Business
HostGator can easily grow with your business because of the variety of affordable plans they offer. WordPress Hosting, VPS, and dedicated hosting are all options. They make it incredibly easy to scale up.
Building the Website
If you have followed the framework I have given you so far, you should be ready to design your website.
The Home Page
Begin by thinking about the visitor’s experience. What should happen the moment they land on your home page. What is the first thing you want to say to them? What is the primary problem you help them solve with your products or services?
Put this message at the top of your home page. Be sure people can scan the content on your home page and figure out what you help them with and how you do it. Make sure the images and content aren’t crowded and that everything is easy to read and relevant.
The About Page
The About page usually gets the most views, second only to the home page. For this reason, your website should always be customer-focused. But this page is an opportunity to talk about yourself. But link every part of your brand story, business history, etc., to the customer somehow.
Also include images of you, your team, or employees if you have them. You should also include links to any social media profiles.
Some sites have pages that list services, and others have product catalogs. The options are endless. Any services or products that need more explanation should have their page.
If you have a blog, make sure posts are categorized to be found easily using your site’s search function. Also, putting a link to popular posts on other pages can help draw more readers.
Your contact page should include hours of operation, a phone number, email addresses, and a physical location. You can also install a messenger app that allows customers to reach you 24-hours a day. Of course, make sure you’re ready to give them that kind of round-the-clock access!
Written content for your site should be clear, concise, and expressed in your brand’s voice and tone. Don’t get too wordy or over-explain. Instead, include the essential information about each point you want to make and keep it brief.
Images should be clear, in high-definition, and relevant to the content. Just because an image looks good doesn’t mean it belongs on the site. All photos should align with your color scheme, if possible. They should have professional quality. Avoid using too many stock images.
Images take more “server power” to deliver. On the other hand, compressing images allows them to load faster. However, using too many images can slow your site down. Experiment until you find a good balance.
Use this tool if you want to check your site’s load speed.
A call to action is a link or button on a web page used by visitors to engage further. Here are some examples of calls-to-action:
- Click on a link to read a blog post.
- Click on a button to sign up for a webinar.
- Click on a product description to buy it.
- Click on an image to contact the company.
- Click a link that takes the visitor to another section of the website.
There are many types of calls to action. Be sure to include them in as many places around the site as possible without overdoing it. The last thing you want to do is annoy people. Having too many CTAs is like shopping in a store and having an employee ask if they can help you every two minutes.
Besides, too many calls to action make each one less effective.
Get creative with them. For example, instead of having a “Learn More” button, say, “Click here if you want to start losing weight today.” This approach is often much more effective than standard action words.
Search Engine Optimization
Search engine optimization is the process used to increase organic website traffic. You need some technical knowledge to optimize your site for search engines.
But your site won’t get visitors if no one can find it. Unfortunately, organic traffic is becoming more challenging to get. As a result, SEO is an integral part of the design process.
Caution: Many web design agencies view SEO as a separate service. For that reason, it is not always included in web design packages. Excluding SEO may keep design costs down, but you will need to optimize your site at some point.
Publishing and Updating Your Site
Now that you have built your site, you are ready to publish it. But the work of building a branded business website has only begun. Leaving your site stranded in cyberspace won’t accomplish the goal of having one.
That is why you must update your site regularly.
Use blog posts, videos, or other forms of content to keep your site relevant. I am sure you have seen a website that hasn’t been updated in a year or more and wondered if the company was still in business.
Publishing updated content gives your visitors a reason to come back to it. And every time they do, you will have something new for them to read, watch, or buy.
Follow the tips in the article to design a small business website that aligns with your brand. If you have questions, email me personally at firstname.lastname@example.org.
Until next time,
Learn more about brand strategy.
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